CENTELLA ASIATICA SPA
FAQ
Q: what can you buy from us?
A: Hotel cosmetic, Cosmetic bottles, Hotel amenities
Q: DO you offer free samples?
A: Normally, samples will be charged and sent out by freight collect. But, for some stock items, we can offer you free samples, but the freight should be paid by your side.Regarding the courier cost: you can arrange a RPI (remote pick-up) service upon Fedex, UPS, DHL, TNT, etc. to have the samples collected; or inform us your DHL collection account. Then you can pay the freight direct to your local carrier company.
Q: Is HOLLY a manufacturer or a trading company? And where is the head office?
A: HOLLY is a manufacturer with export license.. Our production facility at is located in Yangzhou City of Jianasu Province. comprises of over 20.000m2, Warmly welcome to visit us, You can inform us in advance and we could arrange everything for you. about 4 hours bus ride from Shanghai airport
Q: DO you accept private label on product? Can you do OEM?
A: We not only produce our own brand and design, and also accept OEM and ODM service, which means design and specifications of products can be customized to meet clients’ requirements, we are professional hotel cosmetic manufacturer
Q: Can you do the packing design for us?
A: Yes, we have a professional team with 8 persons having rich experience in display design and manufacturing. Just share us your idea and needs, we’ll provide different design options.
Q: DO you have any certificates?
A:ISO, CPSR, GRS, GMPC, FSC
Q: how can we guarantee quality?
A: Always a pre-production sample before mass production; Always final Inspection before shipment;
Q: How does your factory do regarding quality control?
A: “Quality is priority” Our company all members always attach great importance to quality controlling from the very beginning to the very end: 1.All raw material we used are environmental-friendly; 2.Skilful workers care every details in handling the producing and packing processes; 3.Quality Control Department specially responsible for quality checking in each process.
Q: What are your terms of payment?
A: Payment<= 2000USD. 100% in advance, Payment> = 2001USD. 30% T/T in advance. 70%balance before shipment. Long terms of payment could be supported base on further cooperation.
Q: Does HOLLY have after-sales service?
A: HOLLY always hopes to establish stable and long-term relationships with customers, so we will always offer our best service in every stage of business. Our company has a professional sales and technical support team to understand and communicate with customers about the application of products at any time, and provide one-to-one efficient and professional services
